Thursday, April 16, 2015
Better Business Bureau
I joined the Better Business Bureau a couple weeks ago and a plaque and some decals arrived this week.
I'm not sure if anyone in New Mexico has heard of the Better Business Bureau. In some parts of the country everyone has heard of it and the Better Business Bureau is in a nice building downtown. Here their office is in an anonymous looking little business park off Jefferson out near Paseo del Norte.
The Better Business Bureau promotes ethics in business. If you are listed with them it means they have checked you out and that you are who you say you are, that you have the proper permits and so forth. If someone files a complaint against you it will be listed on their web site.
In some parts of the country, if a consumer threatens to file a complaint with the BBB, it means something, and the business will try to rectify the customer's complaint to prevent a formal complaint being filed with the BBB. There's a saying, in some parts of the country: "The customer is always right." People generally believe businesses adhere to that saying.